Hilton Gatwick South Hotel 2019 Review
Hilton Gatwick South Hotel 2019 Review
The Hilton London Gatwick South is one of the most conveniently located hotels serving Gatwick airport. In this Review we cover the Rooms, Parking, Restaurant Facilities, Breakfasts, Bars, location, executive lounge and service.
The Hilton Gatwick South is a modern, 4 Star Hotel with a wide selection of Facilities on site including various Restaurants / Bars serving food & drinks all day / night. With 821 various rooms, Open 24 hours a day with Reception, Elevators, Lounges, Concierge & laundry services provided & a Fitness Centre, this is simply one of the best & Conveniently located Hotels at London Gatwick airport.
How to find the Hilton Gatwick South Hotel
This Hotels location cannot be beaten for convenience as it only takes approx 5 x mins on foot from exiting the South Terminal to entering the Hilton foyer. It’s also only 10 x mins away from the North Terminal by using the free monorail service. The convenience and location to the South Terminal is unbeatable for an early morning flight or late night arrival. If you do not like a long walk after or before your flight then the Hilton Gatwick South hotel is for you.
To locate the Hotel you simply exit the Gatwick South Terminal and follow the signage stating “Hotels”. You follow the Pedestrian walkway across the road to the Covered walkway next to the Car Park. Turn right and follow the Covered walkway for a few minutes and turn left at the signage “Hilton Hotel”.
You will now enter a Walkway Tunnel and after a few mins walk you access the Hilton Gatwick South grand entrance.
Hilton London Gatwick Parking
The Hilton London Gatwick South Hotel does not have its own, private customers Car Park. However, just a few minutes walk from the Hotel foyer you can park your vehicle in the Gatwick South Terminals car park. You can locate the Car Park by foot from the Gatwick South arrivals terminal by exiting the terminal, crossing the main road and you will see the Multi levelled Car parking zones in front of you. Take the Stairwells or the Elevator to gain access to each floor & zone. The Hilton Gatwick South Hotel also offers Park & Fly options / Valet Parking during the booking process.
To locate the South Terminal Car Park by Car, Exit the M23 at Junction 9, follow the signs for Gatwick Airport. When you arrive at the first roundabout you need to turn left following signs towards the South Terminal.
Reception / Foyer
As you enter the Hilton london gatwick airport entrance you find to your left a Costa Coffee area, perfect for grabbing a quick coffee & snack. Continue forwards and we were surprised to enter a very large foyer area with the Reception desks to the left and a bar / seating area in the middle where you can relax and grab a drink or something to eat. This entire area is covered over by a transparent roof Canopy making it feel very light & spacious. The area had an instant feeling of vibrancy and a good, first impression.
The Reception area was staffed by three receptionists when we arrived and we found a staff member available immediately. The Hilton staff were professional and we could not fault their friendliness. I was advised that I had been allocated an upgrade to an Executive room on the third floor due to me being a Hilton Honors Diamond member.
The Reception area is open 24 x hours a day and are very efficient. We had to make a request for an early morning wake up call, our call was answered extremely quickly.
Restaurants / Bars
You can catch Lunch at Amy’s Bar from 12.30 on weekdays and is situated next to reception in the foyet area. Amy’s bar opens in the week at 10.00am everyday & 11.00am on the weekends. This bar serves a selection of light lunches / sharing platters & snacks. Amy’s bar also serves most alcoholic drinks including cocktails or Tea / Coffee & closes at 1.00am.
If you prefer a quick coffee or snack then Costa is open everyday from 6.00am to 6.00pm. Service is quick & efficient and good value.
Dine in the evening at Amy’s Restaurant from 6pm – 10.45pm everyday of the week including weekends. This restaurant serves a finer dining menu and a perfect setting for a Romantic dinner before or after your journey.
If you prefer a more relaxed, chilled out atmosphere then Charlie Fry’s sports Bar is the place to visit. The bar hosts big sporting events on the large screen TV’s and serves faster food like Burger & fries and beers, spirits etc. Charlies bar is open everyday from 5.00pm – 11.00pm.
The Garden restaurant is where breakfast is served everyday from 5.30am – 10.30am & 11.00am on the weekends. Being a Hilton Diamond Member we got breakfast for free during our Stay. You enter the Garden restaurant from the ground floor near the elevators. As you enter, you are asked for your room number and escorted to your table of choice. The Garden Restaurant has lots of natural Light flooding through the many Windows on one side and soft down lighting, much appreciated after a Long flight or early start.
The breakfast sitting had a wide range of hot & cold foods including self-serve areas containing cooked bacon, sausages, eggs etc. A large carousel toaster for fresh toast, ranges of fruit juices, yogurt, pastries, fresh fruits, cereals and muesli. A waiter asks for our order of Tea or Coffee at our table and promptly returned with our order. From our observations the Garden restaurant was well run and all staff polite, courteous and well dressed. The area was kept impeccably clean with a staff member observed sweeping up and cleaning tables and leaving fresh, clean tablecloths, napkins etc.
The only slight niggles we had would be that they didn’t appear to stock all UK national newspapers. I found the newspaper table but could only find an Irish publication?
With such an early breakfast serving starting at 5.30am, this worked well for us catching a 9.00am outbound flight.
Executive Lounge access
The executive lounge was located on the third floor and was only a short walk from our room. All Hilton honor Diamond members get complimentary access to all Hilton Hotel executive lounges. All guests staying in either Executive rooms or Suites also get complimentary access to all lounges.
Facilities in the Hilton Gatwick executive lounge included free Wi-Fi, private check-in desk staffed at all times, PC usage in a small business area, free newspapers and magazines, Televisions.
Complimentary continental breakfasts are available in the executive lounge areas, free drinks, tea or Coffee.
Complimentary canapés and drinks served daily between 6:30pm and 8:30pm.
We were not aware of any Room service offered or made aware of this service on arrival.
The Hotel is extremely large and we did on occasion find it difficult to locate our room. You take an elevator to your floor but with 821 rooms in total, the numbering and directions to locate your room can be a little overwhelming especially after a long flight.
All walkway corridors are carpeted, this works well to reduce noise from luggage being dragged along outside your room & reduces disturbance. We seemed to walk down a number of long, various corridors until we located our room. We also noted whilst crossing a glass covered walkway what appeared to be a newer looking section of the hotel. On further research it appears the more up to date rooms are located in this section.
When we entered our Executive room, we instantly noticed the high temperature of the room. The heating / cooling system had been set to 23c which we found very uncomfortable. We reduced the temperature down but the cooling system appeared to do little to reduce the temp quick enough. We woke in the middle of night on a few occasions feeling hot & uncomfortable.
The room appeared adequate but a little dated. Located In the corner of our room was a large built-in desk area. A generous sized bathroom with Separate shower cubicle, wash hand basin and toilet. Toiletries were supplied like shower gels, shampoo / conditioners and toothpaste.
The king size bed was more than adequate with feather filled pillows, thick feather filled duvet and cotton bed sheets. An extra blanket was left at the end of the bed, as if we needed that…
A large flat screen TV, small kettle and a choice of free Tea’s & Coffee. Two small bottles of water were all supplied in our room. A large wardrobe with hangers to accommodate two people.
On reflection we think the room was outdated in decor and furniture. The desk was far too large for the room and the bathroom could benefit a refit to modernise. We expected more from Hilton and we think maybe they have not invested in updating all the rooms in the Hilton Gatwick South Hotel due to its captive audience being so conveniently located to the airport.
The Hilton london gatwick airport south accepts all major credit cards. When you arrive at reception you will be asked to provide a payment card to be swiped in case of any additional payments required on your bill like food, drinks or other payable services that the hotel offers.
Verdict / Opinions
For convenience to the Gatwick South Terminal, this hotel is an outright winner. There are not many airport hotels that you can exit a terminal and in less than five minutes be signing in at reception.
We paid for our room using only Hilton honor points at 17k a night. Cash rates for a basic room can be as low as £79.00 per night.
The Facilities on site were great with a wide choice of places to eat and drink. The look and appearance as you enter the foyer of the Hotel is impressive and the breakfast we found a pleasant experience.
All the staff at the Hilton Gatwick South we encountered were professional, courteous and well presented at all times.
The only Negative we would say was our room. Especially as we were upgraded to an executive room, we expected a more modern room with an updated bathroom, decor and furniture in our opinion. It made us wonder what a basic room would have been like at the hotel?
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